Refund policy

Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. All of our products are made to order, which means each item is produced specifically for you once your order is placed. Because of this, all sales are final. 

We do not accept returns or exchanges for:

• Incorrect sizing or fit
• Change of mind
• Preference issues (color, style, etc)
• Ordering the wrong item
  

Please review our size charts and product descriptions carefully before placing your order.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will issue a replacement or refund only if the item arrives damaged, defective, or with a clear quality issue.

If there is a problem with your order:

1. Contact us within 7 days of delivery
2. Include your order number
3. Attach clear photos showing the issue

Once reviewed and approved, we will offer a free replacement or a refund.

Items that show signs of wear, washing, or misuse are not eligible. Minor variations in print placement or color may occur and are normal with made-to-order production. If you have any questions before ordering, feel free to reach out - we're happy to help.

Contact us
You can always contact us for any questions at support@sumoudcollective.com